SMI Realty Management guarantees, as long as SMI Realty Management
manages this apartment community, to provide next working day maintenance
service on the following: mechanical problems with your air conditioning
or heating system, refrigerator, exterior sewer line, hardware on your
exterior doors, interior plumbing, stove, and oven.
(See below for a complete list of the items covered.*)
Rent Rebate Agreement
If SMI Realty Management fails to make the specific repairs within the
guaranteed time, we will rebate your rent prorated from the day you request
service up to, but not including, the day the repairs are made (subject to
the availability of parts). Our Maintenance Guarantee goes beyond guaranteeing
only immediate emergency requests. A $5 per day rent credit will be given
for the certain items (see the back of this Guarantee) should they not be
serviced within 72 hours of your proper request to Management (subject to
the availability of parts).
Terms and Conditions
1. Items listed will be repaired by 5:00 PM the next working day after
your Property Manager receives WRITTEN NOTIFICATION of
the maintenance request as specified in number 3 below.
2. “Working days” are Monday through Friday except holidays posted
on the office door.
3. To eliminate misunderstandings, you must provide your Property Manager with
written notification of the service request between 9:00 AM and noon, Monday
through Friday. Written reports of maintenance requests which are received
after noon will be considered to have been received on the following work day.
Management’s or Maintenance’s attempt to resolve the request within
24 hours constitutes meeting the Guarantee requirement. To receive your rent
rebate, you must provide your Property Manager with WRITTEN NOTIFICATION of
our failure to make the requested repairs within 24 hours of the time the repairs
were to have been made.
4. The rent rebate will not apply if you are in default under any terms of
your lease or if you are responsible, through negligence or misuse for the
problem which necessitates the repair. |
* The following items are included under the
SMI Realty Management Maintenance Guarantee.
Any item not listed
is excluded from the Guarantee.
Receive pro-rated rent credit for every day over 24 hours:
Air Conditioner Not Cooling/Blowing
Heating Not Heating/Blowing
Refrigerator/Freezer Not Cooling
Exterior Sewer Line Stoppage
Exterior Door Hardware Inoperable
Broken Windows
Kitchen Sink Will Not Drain
Shower/Tub Will Not Drain (in a one bath apartment)
Commode Will Not Flush
Stove/Oven Not Heating
Electrical Breakers
Receive $5 per day credit for every day over 72 hours:
Garbage Disposal Not Working
Dishwasher Not Working
Broken Commode Seats
Flourescent Light Bulbs
Shower Heads
Aereators
A/C Filters
Mini Blind Repairs
Interior Door Closures
ANY time work is done in your apartment home, a copy of the work order
will be left for your information. |
